Privacy Policy

General information

Welcome to Viessmann Climate Solutions MEA ("we," "us," "our") a subsidiary of Viessmann Climate Solutions SE and part of Carrier Global Corporation (“CGC”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website https://www.viessmann.ae/  (the "Website"), usual business activities (e.g. contact us, ordering services and products, contract issues) and apply for a job with us, and your rights in relation to that data under the UAE Personal Data Protection Law (PDPL, UAE Federal Decree-Law No. 45 of 2021).

 

Data We Collect

We may collect the follwing types of personal data:

  • Personal Identification Information: Name, email address, phone number, postal address, payment information etc.

  • Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access this Website.

  • Usage Data: Information about how you use our Website, such as pages viewed, time spent, and navigation patterns.

  • Marketing and Communications Data: Preferences in receiving marketing communications from us and your communication preferences.

 

  • Applicant Data: If you apply for a job with us, we may collect additional data such as your CV, cover letter, employment history, educational background, references, and any other information you provide during the application process.

 

How We Collect Data

We collect personal data through: 

  • Direct Interactions: You may provide us with personal data by filling out forms on our Website, subscribing to our services, preparation and performing contracts, applying for a job, or corresponding with us via email or phone.

  • Automated Technologies: As you interact with our Website, we may collect technical data automatically using cookies, server logs, and other similar technologies.

 

  • Third Parties or Public Sources: We may receive personal data about you from various third parties, including analytics providers, advertising networks, search information providers, or recruitment agencies.

 

Legal Bases for Processing Personal Data

We process your personal data under the following legal bases, in accordance with the UAE PDPL:

  • Your consent (PDPL Article 6(1)) : We may process your personal data based on your explicit consent, particularly when we collect sensitive personal data or when none of the other legal bases apply. You have the right to withdraw your consent at any time. We need your consent e.g. for your future job opportunities, to improve our services or you ask for marketing material

  • Performance of a Contract (PDPL Article 4(9) ): Processing your data is necessary for the performance of a contract to which you are a party, such as when you apply for a job with us or use our services.

  • Compliance with Legal Obligations (PDPL Article 4(8),(10)(11)): We process your personal data when it is necessary to comply with our legal obligations under UAE law.

 

  • Security and Fraud Prevention (PDPL Article 4(3)& (7)): Protecting our Website, systems, and users from fraud, cybersecurity threats, and other malicious activities.

 

How We Use Your Data

We use your personal data for the following purposes:

  • To Provide and Improve Our Services

    Performance of a Contract: We process your personal data to fulfill our contractual obligations to you. For example, if you purchase a service or product from us, we need to process your payment information, deliver the product or service, and communicate with you about your order. This processing is necessary to perform the contract we have entered into with you (PDPL Article 4(9)).

Service Improvement: We analyze how our services are used to improve user experience, develop new features, and optimize our operations to ensure our services meet user needs and expectations. This processing can be based on either your consent (PDPL Article 6(1)) or is part of a contract (PDPL Article 4(9)) depending on the specific circumstances.

  • To Personalize User Experience

We may use your data to customize the content and offers you see on our Website based on your preferences, interests, and behavior. This personalization enhances your experience and engagement with our services.This processing can be based on either your consent (PDPL Article 6(1)) or is part of a contract (PDPL Article 4(9)) depending on the specific circumstances.

  • To Communicate with You

    Updates, Marketing and Newsletters: If you have opted in, we will use your contact information to send you newsletters, updates, and other communications about our products and services. This processing is based on your consent (PDPL Article 6(1)).

    Customer Support: We use your data to respond to your inquiries, requests, or complaints. Whether you contact us via email, phone, or through our Website, processing your data allows us to provide you with the support you need. This processing can be based on either your consent (PDPL Article 6(1)) or is part of a contract (PDPL Article 4(9)) depending on the specific circumstances.

  • To Comply with Legal Obligations

    We process your personal data to comply with applicable laws, regulations, and legal requirements, such as tax, financial reporting, or regulatory obligations. This processing is necessary to comply with our legal obligations under UAE law.

  • For Recruitment Purposes

Evaluating Job Applications: When you apply for a job with us, we use the personal data you provide to assess your qualifications, conduct interviews, and communicate with you throughout the recruitment process. This processing can be based on either your consent (PDPL Article 6(1)) or is part of preparing and closing a contract (PDPL Article 4(9)) depending on the specific circumstances.

Background Checks: We may also process your data to carry out background checks where required or permitted by law. This could include verifying your employment history, qualifications, and references.This processing can be based on either your consent (PDPL Article 6(1)) or is part of preparing and closing a contract (PDPL Article 4(9)) depending on the specific circumstances.

  • For Future Job Opportunities

    Based on your consent, we may retain your personal data after the recruitment process to consider you for future job openings. We believe that maintaining a pool of qualified candidates serves both your interests and ours by providing you with potential future opportunities and enabling us to fill vacancies more efficiently. You have the right to revoke the consent for this processing at any time (PDPL Article 6(2)).

  • For Contacting Us

    Inquiries and Requests: When you contact us through our Website, email, phone, or other communication channels, we process your personal data to address your inquiries, fulfill your requests, or provide you with the information you need. This processing can be based on either your consent (PDPL Article 6(1)) or is part of preparing and closing, or performance of a contract (PDPL Article 4(9)) depending on the specific circumstances.

Feedback and Surveys: We may also contact you to request feedback on our services or invite you to participate in surveys. This helps us to improve our services and understand your needs better. This processing is based on your consent (PDPL Article 6(1)).

 

Sharing Your Data

We may share your personal data with:

  • Viessmann and GCC internal : E.g. group companies who provide centralized shared services on our behalf, forward to group companies which fulfill delivery and services as independent data controllers or get general support of their specialists.

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and recruitment services.

  • Legal and Regulatory Authorities: Where required by law or to enforce our legal rights, we may disclose your personal data to regulatory bodies, law enforcement agencies, or other third parties.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity.

 

  • Recruitment Agencies: If you apply through a recruitment agency, we may share your data with them as part of the recruitment process.

 

Data Security 

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your personal data.

 

International Transfers

If we transfer your personal data to countries outside the UAE, we will ensure that appropriate safeguards are in place to protect your data in accordance with the PDPL, including compliance with cross-border transfer requirements as outlined in Article 22 of the PDPL.

 

Your Rights

Under the UAE PDPL, you have the following rights:

  • Right to Receive Information (PDPL Article 13 extended by Article 14): You can request access to your personal data that we hold.

  • Right to correction or erasure of Personal Data (PDPL Article 15): You can request that we correct any inaccuracies in your personal data or the deletion of your data if no retention periods or other reasons are given by law.

  • Right to Restrict or Stop Processing  (PDPL Article 16 & Article 17): You can request the restriction or a stop of processing your personal data in certain circumstances.

  • Right to Processing and Automated Processing (PDPL Article 18(1)) : You have the right to object to any decisions resulting from automated processing, including profiling, particularly those decisions which have legal impact on or adversely affect to you if the restrictions PDPL Article 18(2) are not applicable.

    To exercise these rights, please contact us at dataprotection+uae@viessmann.com.
     

 

  • Withdrawal of Consent (PDPL Article 6(2)): Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time for the future. Such withdrawal of consent shall not affect the legality of the processing based on the given consent before withdrawing it .

    To exercise this right, please contact us at revoke+uae@viessmann.com.

 

Cookies

Our Website uses cookies to enhance your experience. You can control the use of cookies through your browser settings. For more information, please see our Cookie Policy.

 

Applicant Data Retention

We will retain personal data collected during the recruitment process for a period that is necessary to complete the recruitment process and, where applicable, to fulfill any legal or regulatory obligations. If your application is unsuccessful, we may ask you to give us the consent to retain your personal data for future job opportunities. We periodically review the retained data to ensure it is still necessary and relevant, and we will securely delete it if it is no longer required.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our Website with the "Last Updated" date at the top.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

VIESSMANN MIDDLE EAST FZE
P. O. Box 341330
Dubai Silicon Oasis Building
E-Wing Office No. 605
Dubai, United Arab Emirates
Email info-me@viessmann.com or dataprotection+uae@viessmann.com
Phone +97143724240